Privacy Policy

Effective date: 27 July 2026 · Applies to the Kasapp Work mobile application

This Privacy Policy explains how Kasapp Company (“we”, “us”, or “Company”) collects, uses, stores, and shares information when you use the Kasapp Work mobile application (the “Application”). The Application is intended for approved service providers who receive and fulfill service and delivery jobs through Kasapp.

By downloading, accessing, or using the Application, you agree to this Privacy Policy. If you do not agree, please do not use the Application.

1. Who this Application is for

Kasapp Work is a commercial tool for adult service providers who have been approved to work with Kasapp. It is not directed to children under 13 years of age.

2. Information we collect

Depending on how you use the Application, we may collect the following categories of information:

2.1 Account and identity information

• Name and contact details (such as phone number and, if provided, email address)
• Authentication and verification data (for example, one-time verification codes)
• Provider profile details, approval status, city, services you are authorized to perform, and account notes maintained by Kasapp

2.2 Location information

The Application collects precise location data from your device when you enable availability to receive jobs and/or while you are assigned to an active job. Location may be collected while the Application is in use and, where you grant the necessary device permissions, also while the Application is running in the background.

We use location information to:

• Match you with nearby jobs and show your position for dispatch and coordination
• Support navigation to pickup and drop-off points
• Monitor job progress and improve safety, reliability, and service quality
• Detect stale or inactive location updates that would prevent accurate job assignment

You can control location permissions in your device settings. If you disable location access, core features of the Application (including receiving jobs while available) may not work.

2.3 Device and usage information

• Device identifiers, operating system, and app version
• IP address and network information
• Push notification tokens used to deliver job offers and account notices
• App activity such as availability status, job accept/decline/start/complete events, and diagnostic logs needed to operate and secure the service

2.4 Job, earnings, and payment-related information

• Job details assigned to you (type, status, pickup/drop-off, customer contact needed to fulfill the job)
• Earnings, wallet balance, settlements, and related transaction history
• Ratings and reviews associated with completed jobs

2.5 Communications

• Messages, support requests, and notices related to your account or jobs
• Push notifications and SMS used for authentication, job offers, and important service updates

3. How we use information

We use the information described above to:

• Create and manage your provider account
• Authenticate you and protect against unauthorized access and fraud
• Dispatch jobs, enable job fulfillment, and communicate with you about offers and active work
• Calculate earnings, process wallet activity, and support office settlements
• Provide customer support and resolve disputes
• Improve reliability, safety, performance, and features of the Application
• Comply with legal obligations and enforce our Terms & Conditions

4. How we share information

We may share information with:

• Customers and operations staff, as needed to fulfill a job (for example, your name, phone number, and location while on an assigned job)
• Service providers that help us operate the Application (such as hosting, messaging, analytics, maps, and push delivery), under obligations to protect your information
• Professional advisors and authorities, when required by law or necessary to protect rights, safety, or investigate fraud or abuse
• Business transfers, if we are involved in a merger, acquisition, or similar transaction, subject to appropriate safeguards

We do not sell your personal information.

5. Third-party services

The Application may rely on third-party infrastructure (for example maps, messaging, or device platform services). Those parties process data according to their own privacy practices. Where we engage them, we do so to help provide and improve Kasapp Work.

6. Permissions

Depending on your device, the Application may request permissions such as:

• Location (including background location, when required to remain available for jobs or complete an active job)
• Notifications
• Network access
• Other permissions reasonably needed for core provider features

You may revoke permissions in device settings, understanding that some features may stop working.

7. Data retention

We retain account, job, location logs, and financial records for as long as needed to operate the service, meet legal and accounting requirements, resolve disputes, and enforce our agreements. Location and diagnostic data may be retained for a shorter operational period unless a longer retention is required for safety, fraud prevention, or legal reasons.

If you request deletion of your account or personal data, contact us at info@kasapp.ly. We will respond within a reasonable time, subject to data we must keep by law or for legitimate business purposes.

8. Security

We use administrative, technical, and organizational measures designed to protect information against unauthorized access, loss, misuse, or alteration. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Children’s privacy

The Application is not intended for anyone under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information, contact us and we will take appropriate steps to delete it.

10. Your choices and rights

• Update profile and availability settings in the Application where available
• Control device permissions (location, notifications)
• Stop using the Application and request account deletion by contacting us
• Ask questions about the personal information we hold about you by emailing us

11. International processing

Information may be processed and stored in locations where we or our service providers operate. By using the Application, you understand that your information may be transferred to and processed in those locations.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will post the revised policy on this page and update the effective date. Continued use of the Application after changes become effective constitutes acceptance of the updated policy.

13. Contact us

If you have questions about this Privacy Policy or our data practices, contact Kasapp Company at info@kasapp.ly.