Terms & Conditions
These Terms & Conditions (“Terms”) govern your access to and use of the Kasapp Work mobile application (the “Application”) provided by Kasapp Company (“we”, “us”, or “Company”). The Application enables approved service providers (“you” or “Provider”) to receive, accept, and fulfill service and delivery jobs offered through Kasapp.
By downloading, accessing, or using the Application, you agree to these Terms and our Privacy Policy. If you do not agree, do not use the Application.
1. Eligibility and account
- You must be at least 18 years old (or the age of majority in your jurisdiction) and legally able to work as a service provider.
- You must be approved by Kasapp before using provider features.
- You are responsible for keeping your login credentials and device secure and for all activity under your account.
- You must provide accurate information and keep your profile up to date.
- We may suspend or terminate access if information is false, incomplete, or if you violate these Terms.
2. Nature of the relationship
Kasapp Work is a commercial platform that connects customers with Providers. Unless a separate written agreement says otherwise, nothing in these Terms creates an employment, partnership, or joint-venture relationship between you and Kasapp. You are responsible for your own taxes, licenses, insurance, and legal obligations related to the work you perform.
3. Using the Application
- Use the Application only for lawful purposes and only to fulfill jobs you are authorized to perform.
- Do not reverse engineer, copy, modify, resell, or misuse the Application or our trademarks.
- Do not attempt to disrupt, scrape, or gain unauthorized access to systems, accounts, or data.
- Do not use another person’s account or share your account with others.
- Maintain a compatible device, current Application version, and a working internet connection.
4. Availability, location, and job handling
- When you set yourself as available, you agree to keep location sharing enabled as required for dispatch.
- While on an active job, you must keep necessary location and communication features enabled so the job can be completed safely and accurately.
- You should respond to job offers promptly. Accepting a job creates an obligation to start and complete it according to Kasapp processes and applicable law.
- If you cannot complete an accepted job, you must notify Kasapp support as soon as reasonably possible.
- You may not cancel an accepted job through the Application except as the product allows; cancellations and disputes may be handled by Kasapp operations.
5. Conduct and safety
- Treat customers and staff respectfully and professionally.
- Do not harass, discriminate against, or endanger any person.
- Comply with traffic, safety, and professional standards relevant to the services you provide.
- Do not misuse customer personal information obtained through jobs.
- Report safety incidents or suspected fraud to Kasapp promptly.
6. Earnings, wallet, and settlements
- Job earnings are determined according to Kasapp pricing and commission rules applicable at the time of the job.
- Completed eligible jobs may credit your in-app earnings balance.
- Cash settlement / withdrawal of earnings is handled by Kasapp (for example, through office settlement), not as an open self-serve bank payout unless we expressly provide that feature.
- We may adjust, withhold, or reverse amounts in cases of error, fraud, chargebacks, incomplete work, or policy violations.
- You are responsible for reviewing your earnings history and promptly reporting discrepancies.
7. Ratings and quality
Customers may rate completed jobs. Repeated low ratings, no-shows, unsafe behavior, or policy violations may result in warnings, reduced access to jobs, suspension, or termination.
8. Fees and changes to the service
We may update features, commission structures, job rules, or Application requirements from time to time. If we introduce fees payable by Providers for using the Application, we will communicate them clearly before they apply.
9. Intellectual property
The Application, including its design, branding, content, and software, is owned by Kasapp Company or its licensors. Except for the limited right to use the Application as a Provider under these Terms, no rights are granted to you.
10. Third-party services and connectivity
The Application may depend on third-party services (such as maps, messaging, or device platform features) and on your internet connection. We are not responsible for outages, charges from your mobile carrier, or failures caused by third parties, device settings, or lack of connectivity.
11. Disclaimers
The Application is provided on an “as is” and “as available” basis. To the fullest extent permitted by law, we disclaim warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not guarantee uninterrupted availability, a specific volume of jobs, or that the Application will be error-free.
12. Limitation of liability
To the fullest extent permitted by law, Kasapp Company and its directors, employees, and partners are not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost earnings opportunities, or data loss arising from your use of the Application. Our total liability for any claim relating to the Application is limited to the fees (if any) you paid to us for use of the Application in the three months before the claim, or zero if you paid no such fees.
Nothing in these Terms excludes liability that cannot be excluded under applicable law.
13. Indemnity
You agree to defend and indemnify Kasapp Company against claims, damages, losses, and expenses (including reasonable legal fees) arising from your misuse of the Application, your performance of jobs, your violation of these Terms, or your violation of any law or third-party rights.
14. Suspension and termination
You may stop using the Application at any time. We may suspend or terminate your access immediately if you breach these Terms, pose a safety or fraud risk, fail to meet quality standards, or if we discontinue the Application. Upon termination, your right to use the Application ends and you must delete it from your devices. Provisions that by nature should survive (including intellectual property, disclaimers, liability limits, and indemnity) will survive.
15. Changes to these Terms
We may update these Terms periodically. We will post the updated Terms on this page and revise the effective date. Continued use of the Application after changes take effect means you accept the updated Terms.
16. Governing law
These Terms are governed by the laws of Libya, without regard to conflict-of-law principles, unless mandatory local consumer or labor rules require otherwise.
17. Contact us
For questions about these Terms, contact Kasapp Company at info@kasapp.ly.